The iCHARMS Call Center Module helps manage call leads, track donations through calls, and help charities manage call details and records. The module allows you to: Manage calls, View all outgoing and incoming calls, including unanswered ones, and mark them as "In Progress," "Completed," or "Declined" You can also record notes about each call.
Keep track of the donations received through your phone conversations by entering the Amount into iCHARMS based on discussions with donors.
You can filter view edit data with ease to track outbound calls made by members or volunteers of your organization.
You can use this module for the following:
Creating fundraising call campaigns
Managing outbound calls
Managing call center staff’s performance
Tracking donations through outbound calls
Recording details about each call (including notes)
The iCHARMS Call Center Module helps you manage outbound call leads, track donations through outbound calls, and help charities manage call details and records. It is a complete solution for all of your telemarketing needs.
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iCHARMS is a Cloud-based software built for charities in particular for Faith Based Charities.
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